Frequently Asked Questions
Everything you need to know about our legendary hats and apparel.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about half an inch above your ears using a soft measuring tape. Refer to our comprehensive Size Guide on any product page to convert your measurement into the corresponding Stetson size.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 5-7 business days, while expedited options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. Please note that custom-shaped hats and final sale items are not eligible for return or exchange.
How should I care for my felt or straw hat?
Felt hats should be brushed counter-clockwise with a soft-bristled brush. Straw hats can be wiped with a damp cloth. Always store your hat upside down on its crown to maintain the brim's shape and keep it away from direct heat.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout, including any applicable duties and taxes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and interest-free installment plans through Affirm.